Privacy Policy

Through the contact and callback forms on this website, we collect the following personal information:

• Name — so we can address you correctly.
• Company — to understand the context of your enquiry.
• Email address — to respond to your enquiry and send quotations.
• Phone number — to arrange collections and provide callbacks.
• Equipment details and message — any information you voluntarily provide about the IT assets you wish to discuss.

We do not collect sensitive personal data through these forms. We never ask for payment details through the website.

We use the personal information you submit solely to:

• Respond to your enquiry and provide a no-obligation valuation or quotation.
• Arrange collection of surplus IT equipment from your premises.
• Communicate with you about the collection, processing and recovery of your equipment.
• Maintain records required for chain-of-custody and asset disposition reporting.
• Respond to callback requests during our working hours.

We do not use your information for unrelated marketing, and we do not sell or rent your personal data to third parties.

We process your personal information on the basis of your consent (by submitting the form) and our legitimate interests in responding to your enquiry and providing our services. Processing is necessary to take steps at your request prior to entering into a contract for IT asset recovery services.

Personal information submitted through our forms is transmitted securely and held on systems with access controls. We limit access to authorised personnel who require it to respond to your enquiry or arrange collections. Data-bearing IT equipment we collect is handled under certified data destruction procedures separate from this website.

We retain enquiry and quotation records for as long as necessary to provide our services and to meet legal, accounting and reporting requirements. Enquiries that do not result in a service are retained for a reasonable period to allow follow-up, after which they are deleted or anonymised.

This website uses minimal cookies necessary for its operation. For full details, please see our Cookie Policy.

Under UK GDPR, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete data.
• Request erasure of your personal data (“right to be forgotten”).
• Object to or restrict our processing of your data.
• Withdraw consent at any time, where processing is based on consent.
• Lodge a complaint with the Information Commissioner’s Office (ICO).

To exercise any of these rights, email contact@helixassetrecovery.info.

We only share your information where necessary to deliver our services (for example, with our logistics or recycling partners for a specific collection) or where required by law. Any such partners process data under appropriate confidentiality and data protection terms.

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at contact@helixassetrecovery.info or by phone at +44 7437 636145.